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Digital Age Service Management Program

Today’s digital deployments are large and complex, with business services built on dynamic environments. Without the right strategy and technology, operational challenges lead to negative business outcomes. Teams must ensure 100% service availability in order to protect brand reputation. Organizations must break down silos and visibility gaps across teams to provide a holistic service approach to protect end-user experience and revenue. We bring out a holistic training for the service team to enhance modern age skills for enhancing service efficiency.

We bring out a holistic Digital Age Service Management training program for the service team to enhance modern age skills for enhancing their efficiency.

Duration 8 Weeks

Delivery Periodicity – Twice a Week

Session Duration – 90 minutes

Delivery Type – Online Live Classes

Batch Size – 25

Program Fees – INR 7,600/+ GST (participant / delegate)

“The Program fee includes Schedule Faculty Session Fees, Program materials, Case studies, Assignments, and other costs related to the program”

Digital Age Service Management

Program Modules

What is Digital Age Service Management

Digital Age Service Management Elements

Understanding the Challenges of Digital Age Service

Delivering Digital Age Service Excellence

Digital Age Service Positioning & Branding

Understanding Digital Age Service Pricing

Managing Quality in Digital Age Service Management

Managing Customer Loyalty in Digital Age Service Management

ABOUT US

Impetus Global is a New Age Learning Solutions, Business Training Solutions and a Corporate Training Company powered by best-in-class technology to deliver measurable business and individual impact. Impetus Global expertise helps organizations drive employee productivity, develop a pipeline of future leaders, and craft customized learning journeys for Fresh Graduates to be Industry Ready.

CONTACT US

  • Unitech Cyber Park, Tower, B, 10th floor, sector 39, Gurgaon
  • 10th Floor, Cyber Heights, Levana, Vibhuti Khand, Gomti Nagar,  Lucknow, Uttar Pradesh 226010
  • +91 9016040021
  • contactus@impetusg.com

QUICK LINKS

Working Hours

  • Monday9am - 6pm
  • Tuesday9am - 6pm
  • Wednesday9am - 6pm
  • Thursday9am - 6pm
  • Friday9am - 6pm
  • Saturday9am - 6pm
  • SundayClosed

All Rights Reserved 2022. Developed by wismad

Shweta Pandey
(Co-Founder)

A Commerce Gold medallist and a Management Professional by education, Shweta is a proficient Behavioural Skills Trainer.

Shweta carries over decades experience of in a mix of corporates and academics, out of which, over the period of the last 12 years, she has trained several Gen Z and millennials to empower them in the area of soft skills, behavioural skills Public Speaking etc..She also carries Teaching Experience from reputed academic institutions like St Francis, Manipal School etc and many more…

She has been associated with new age education technology companies as well as an Instructor and Guide for various Virtual Communication Interventions…She also carries certifications in Public Speaking and Business English Communication (BEC) certified trainer…

Shweta is an active member of the Lucknow Management Association, where she actively contributes to the management activities emanating from women’s empowerment.

Neeraj pandey
(Co-Founder)

As a Leader, Neeraj, has over 21 years of experience in Marketing, Business Development, and Sales and related functions of Business Growth.

Academically, in addition to being a Science Grad, he is a Management Alumnus of NMIMS Mumbai and has completed a Leadership Management Course from IIM Ahmedabad.

Neeraj has held various Leadership positions in companies like HCL Group, ICICI Group, HDFC Group, Godrej Group. His recent assignment has been with All India Management Association as a Deputy Director - CMD

He, now, helps his clients scale their sales, revenues and customer growth through different actionable plans. He believes everyone can transform into their best version - through purpose, motivation, and process. He has experienced such changes through consistent atomic actions in himself and his clients.

Neeraj is also a Certified NLP Specialist, Practitioner and Consultant.

Neeraj coaches clients who wish to achieve the big dream and take committed actions. Most of his clients want to transition from a role, career, or industry. Some want to kickstart a hustle, be self-employed, or turn entrepreneurs.

Neeraj is a certified Executive Coach and Intelligent Leadership Coach, he endeavours to help more professionals experience coaching and change.

He also consults and supports SMEs to accelerate marketing, business development, and sales outcome.

Neeraj is a certified trainer in B2B complex sales and helps sales executives uncover value for their clients, master compelling conversations, and achieve measurable improvement in sales performance. He specializes in sales prospecting, consultative selling, account management, sales productivity, and sales coaching.

He is actively associated as a prominent member of Lucknow Management Association, and several MSME and Start up’s Forums.

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